Elevate operations at CAA Club Group as the Strategic Director of Operations. This critical role focuses on quality assurance, team leadership, and operational strategy to improve member services.You will report to the Senior VP, leading approximately 50 employees while ensuring compliance and excellence in back-office operations and special investigations. Your strategic vision will drive continuous improvement initiatives and enhance service quality through productive workforce management. Cooperation with IT and business systems will be essential for operational success.Key Responsibilities:Lead operational strategies and quality assurance effortsEngage and develop a high-performance teamSupervise member-related back-office operationsOversee scheduling and capacity optimizationDetect and investigate fraud with precisionRequirements:Post-secondary education in relevant fieldsAt least five years of leadership experienceKnowledge of profit-and-loss managementFamiliarity with process improvement techniquesExperience in a 24/7 operational environmentMake a significant impact on CAA Club Group operations with your strategic insights.

📌 Strategic Director Of Operations At Caa (Vaughan)
🏢 CAA Club Group
📍 Vaughan