Shape customer journeys as the Customer Success Leader at Dialpad, based in Kitchener, Ontario. This hybrid role emphasizes driving product adoption and delivering exceptional customer service.As the Customer Success Leader, you will manage a team of Customer Success Managers focused on maximizing customer satisfaction and retention for Key Accounts. You will take a proactive approach to address customer issues and foster engagement while collaborating with various teams. Ensure that strategic solutions meet the evolving needs of our customers.Key Responsibilities:Lead and mentor a team of Customer Success ManagersEnsure high levels of customer satisfaction and retentionPromote product utilization and minimize customer churnMonitor account health and resolve escalated customer issuesCollaborate effectively with internal teams to enhance service deliveryRequirements:2-3+ years of management experience in Customer SuccessExperienced in SaaS; preference for telecommunicationsStrong verbal and written communication skillsProven leadership in cross-functional projectsFamiliarity with customer success tools and SalesforceBecome a pivotal player in customer success at Dialpad, enhancing satisfaction and retention.

📌 Dialpad Customer Success Leader (Kitchener)
🏢 Dialpad
📍 Kitchener