Sales and Customer Service Specialist – Bilingual (English & French)Job DescriptionIO Solutions is looking for bilingual candidates (English and French) who thrive on challenges and enjoy helping customers over the phone. Under the supervision of the Team Leader, the Sales and Customer Service Specialist will be responsible for providing on-the-phone quality customer service and meeting productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program. Please note that this position requires working onsite from our office in Montreal, Qc, Canada.Competitive EnvironmentDynamic and challenging work environmentPaid Full-time trainingDynamic work environment: Join a welcoming team that fosters collaboration and growth.Stimulating incentives: Earn rewards and recognition for your hard work.Job stability: Secure a permanent position with opportunities for advancement.Multicultural team: Work alongside diverse colleagues who challenge and support you.Career advancement: Take advantage of our Advancement Program, with 95% of our management team starting as telephone representatives. Grow into roles in training, supervision, management, and various departments like IT, finance, communications, and human resources.ResponsibilitiesProvide attentive, courteous and productive customer serviceProvide a unique experience through the quality of your service deliveryAct as an expert on our products and servicesInteract with customers by phone; advise and offer solutions adapted to their needsEstablish a climate of trust with the client in order to promote products,



services and client retentionAnalyze customer needs based on account and billing informationIdentify and capitalize on sales opportunities during customer interactions by recommending additional services or products based on their needsEffectively communicate the value of products and services to encourage customers to make informed purchasing decisionsUse persuasive sales techniques to promote the benefits of product upgrades or add-ons that meet the customer's specific needsMaximize customer retention by offering targeted solutions and promotions that encourage loyalty and long-term satisfactionHandle objections and provide alternative solutions to close sales and enhance customer satisfactionMeet or exceed sales targets by consistently identifying and leveraging sales opportunities during customer interactionsQualificationsExcellent communication skills in both English and French .Customer focused, positive attitude, empathy and good listening skillsStrong persuasion and negotiation skills, with the ability to influence customer decisionsSales-oriented mindset, with a focus on identifying opportunities to offer products and services that meet customer needsExperience in handling objections and turning potential rejections into successful salesAbility to meet sales targets and work in a performance-driven environmentComfortable promoting products or services in a customer-focused mannerAbility to multi-task and work in a computer environmentAbility to multi-taskPunctuality and respect for work schedulesGood time managementOrganized and autonomousBenefitsTransport refund (terms and conditions apply)Employee discounts with IO Solutions partnersVarious incentives, activities and eventsDynamic and challenging work environmentCareer Advancement program

📌 Sales And Customer Service Specialist – Bilingual (English & French) (Montreal)
🏢 IO Solutions Contact Center Morocco
📍 Montreal