BrandBastion transforms the way brands handle social engagement, working with some of the most recognized names in the world – Netflix, Uber, Sephora, Benefit Cosmetics, JD Sports and more. We help our partners get the most out of their social media engagement, across paid, organic, and non owned conversations. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations grounded in context, brand knowledge and TOV.About the Role:BrandBastion is looking for a strategic, commercially minded Account Director with deep experience in organic social media, community engagement and enterprise client leadership.This is not a paid media or campaign execution role. We need someone who understands what happens after content goes live, how brands manage communities, engage audiences, protect their reputation, deliver customer care and use social conversations to inform broader business decisions. And on top of that, understand that tooling and AI will make it possible.You will own a portfolio of strategic accounts and be accountable for the overall customer relationship, account strategy, value realization, retention and growth. You must be comfortable acting as the primary senior partner to leaders such as Global Heads of Social, VPs of Marketing and Customer Experience executives.Our product, technical and operational teams will support platform configuration, onboarding and workflow optimization. However, you will need to understand the platform,



confidently advise customers on how to use it and take hands‐on ownership of moving accounts forward.What you'll ownTake direct ownership of a portfolio of strategic enterprise accounts, including customer outcomes, senior relationships, retention, renewals and expansionBuild trusted relationships with senior leaders across social media, marketing, brand, community and customer careDevelop a clear account strategy based on each customer's priorities, organizational structure and measures of successLead strategic conversations across organic social, community management, moderation, engagement, social customer care, sentiment and brand healthConnect BrandBastion's platform and services to measurable customer outcomes and business valueLead executive business reviews that provide insights, recommendations and transparent next stepsIdentify adoption gaps and account risks early, then personally drive the plan to address themOwn commercial conversations related to renewals, expansion and additional BrandBastion solutionsPartner with product and technical specialists to improve workflows, platform adoption and customer resultsBring customers relevant social trends, industry knowledge,



examples and strategic ideasMaintain strong organization and follow-through across multiple complex accounts and stakeholder groupsExperience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leaderExperience working with large consumer brands through an agency, social technology company or in-house teamThe credibility to lead a useful strategic conversation with a Global Head of Social or VP of MarketingStrong knowledge of social strategy, community, engagement, moderation, customer care and campaign performanceA commercial mindset and experience with retention, renewals, growth or account expansionStrong ownership, organization and follow-throughThe ability to translate data and customer goals into clear recommendationsComfort learning technology and partnering with technical specialistsA proactive, hands‐on approach to managing and growing accountsAt BrandBastion, high performers shape their own path. You'll have opportunities to:Lead strategic initiatives that impact our Social AI-first approach.Advance into senior leadership roles based on performance.Work with global brands at the forefront of digital engagement.Be part of a fast-growing AI-first company leading the future of Social EngagementCompetitive Market Rate Compensation + 4+ weeks paid time offOpportunities for global team meetsFlexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.

📌 Account Director, Social Media (Vancouver)
🏢 BrandBastion
📍 Vancouver