Become a Remote B2B Customer Support Engineer at Dot Compliance, where you will play a critical role in enhancing customer experiences in the life sciences sector. Focus on providing exceptional support and resolution of compliance-related inquiries.As a vital part of the North America Customer Support Team, this role requires 2-3 years of B2B support experience in SaaS. You will interact with global customers, resolving issues and guiding them through our creative solutions. Your collaboration with Professional Services and DevOps teams will be crucial in elevating customer service levels.Key Responsibilities:Quickly understand customer needs and product featuresAddress product inquiries to ensure resolutionsManage communications through email, portal, and callsCollaborate with cross-functional teams for support solutionsPromote customer satisfaction through effective supportRequirements:2-3 years in a technical customer support roleExperience with quality management systems preferredStrong technical and troubleshooting abilitiesExcellent communication and organization skillsEngage in an on-call rotation for support tasksLeverage your technical skills and customer service aptitude to drive success at Dot Compliance.

📌 Remoteb Customer Support Engineer (Montreal)
🏢 Dot Compliance
📍 Montreal