Join Black & McDonald as a Bilingual Call Centre Representative and enjoy the flexibility of remote work. Your main focus will be providing outstanding service and resolving customer inquiries efficiently. Based in Markham, this role requires 2-3 years of call centre experience and involves managing the CMMS database after a 3-4 week training. Your responsibilities will include handling customer calls, documenting information accurately, and maintaining a qualified demeanor while working independently in French and English. Key Responsibilities:
- Respond to customer inquiries by phone and email
- Fulfill requests and document interactions
- Maintain equipment history and work orders in CMMS
- Follow up on calls and escalate issues when necessary
- Organize and manage filing systems efficiently Requirements:
- 2-3 years of customer service or call centre experience
- Proficient in Microsoft Office, especially Excel and Outlook
- Excellent French communication skills, written and verbal
- Comfortable working with minimal supervision
- Flexible with shift timings, as needed Utilize your bilingual talents and customer service skills to enhance customer experiences at Black & McDonald remotely. #J-18808-Ljbffr

📌 Bilingual Call Centre Rep - Work Remotely (Markham)
🏢 Black & McDonald
📍 Markham