Join Citi as a Customer Service Intermediate Analyst in Mississauga, Ontario, and excel in delivering client resolutions in a hybrid work setting. This role requires strong communication skills and a focus on client satisfaction.As part of the customer service team, you will manage a portfolio of high-profile clients and offer timely support for their needs. With 2-5 years of relevant experience, you will proactively notify clients about issues while advocating for process improvements. Bilingual proficiency in French is a must for effective communication.Key Responsibilities:Resolve client queries in line with departmental standardsSupport team members and manage escalations effectivelyDevelop client relationships through regular follow-upProvide clients with updates regarding service issuesContribute to initiatives aimed at improving client experienceRequirements:2-5 years of experience in customer service neededMust be fluent in French and EnglishStrong project management and organizational capabilitiesExcellent written and verbal communication skillsStrong analytical and investigative skill setLeverage your skills to enhance client satisfaction as part of Citi's dedicated team.

📌 Citi Customer Service Intermediate Analyst (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga