Posting Details Posted on August 13, 2026 Locations 190 Urquhart AveMoncton, NB E1H2R5, CAN Customer-Product Support Full-Time Requisition #: BILIN Description What You Will Be Responsible For Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text. Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations. Accurately process parts orders ensuring customer requests are fulfilled quickly and without error. Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction. Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues. Navigate multipleinternal web-basedapplications and3 rd partypartnersystemssimultaneously todeliver a seamless customer service experiencein a fast-paced setting. Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction. Meet and/or exceed current KPI's. Other duties as assigned.



What We Look For Strong problem-solving skills with a focus on customer satisfaction. Excellent verbal and written communication; Bilingualism in French and English is mandatory. Skilled multitasker with the ability to navigate multiple systems efficiently. Detail-oriented with a focus on order accuracy. Team player who thrives in fast-paced environments. Flexible to work various shifts in a 24/7 support center. Inbound call center experience is considered an asset. What We Offer Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions. Continuous Learning: through on-the-job training and educational opportunities. Advancement opportunities within a growing company that values initiative and teamwork. Comprehensive benefits coverage: including health, dental and more to support your wellbeing. Retirement planning: Pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that. #J-18808-Ljbffr

📌 Bilingual Product Support Representative - Contact Center (Moncton)
🏢 Brandt
📍 Moncton