We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts, primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.What you'll be doingManage and develop trusted relationships with key customer stakeholdersAct as the main point of contact for assigned accountsSupport renewals and identify cross-sell opportunities aligned to customer needsWork closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experienceContribute to tenders, pricing discussions, and proposals when requiredParticipate in customer events, webinars,



and user groupsMaintain accurate account records and pipeline information using CRM toolsWhat we're looking forExperience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)Solid communication and relationship-building skillsA practical, solutions-focused approach to account growthComfortable working collaboratively across teams and time zonesExperience using CRM systemsWillingness to travel periodically for customer meetings and eventsFrench language skills are an assetLocation & packageLocation: Toronto or surrounding areaSalary: CAD $60,000 – $85,000 base + quarterly commissionPension plan, extended health benefits, and 16 days paid vacationOccasional travel, including approximately two visits per year to the UKIf you're interested in a relationship‐led account role within a stable, international technology environment, we'd like to hear from you.

📌 Account Director (Toronto)
🏢 Blue Astral Consulting
📍 Toronto