Join Citation Canada as a Client Success Leader in a hybrid mode at Yorkville, Toronto. Focus on onboarding, engagement, and retention while boosting revenue and client loyalty.In this vital role, you will lead the Canadian Client Success team to execute strategies that enhance the client experience and drive commercial outcomes. Your experience in B2B environments will be central to fostering long-term relationships and ensuring clients recognize value throughout their journey.Key Responsibilities:Define and implement Client Success processesLead and develop a results-oriented teamManage renewal and upsell initiatives effectivelyEnhance client onboarding experiencesAnalyze data to improve service metricsRequirements:Proven leadership in Client Success rolesStrong ability to drive client retention successExperience in data-driven decision-makingFamiliarity with CRM tools and performance metricsStrong communication and risk management skillsLead client success initiatives at Citation Canada and help shape the future of client relationships in a growing market.

📌 Client Success Leader - Hybrid Role (Toronto)
🏢 Citation Canada
📍 Toronto