Join ACI World as the CX Accreditation Manager in Montreal, driving excellence in customer experience across airports. Focus on verification, guidance, and continuous program improvement.In this vital position, you will oversee the Customer Experience Accreditation Program, ensuring standards are met and effectively supporting airport members in enhancing their customer service. This role balances verification responsibilities with mentoring juniors and contributing to program innovation.



You will collaborate with an experienced team dedicated to maintaining high standards in airport customer experiences.Key Responsibilities:Conduct objective verifications for various assessment levelsPlan and coordinate in office assessment schedulesAnalyze verification results and provide comprehensive reportsMentor and promote best practices among team membersSupport the development of program enhancementsRequirements:Degree in Business Administration or relevant disciplineAt least 7 years of customer experience or airport operations experiencePreferred background in aviation sectorCCXP certification desirableStrong leadership and analytical skillsElevate airport customer experiences by becoming the CX Accreditation Manager at ACI World, focusing on compliance and mentorship.

📌 Cx Accreditation Manager At Aci World (Montreal)
🏢 ACI World - Airports Council International
📍 Montreal