Pickering Casino Resort/Casino Ajax is seeking a Casino Host!Under the direction of the Player Development Manager, the Casino Host is responsible for assisting with the management of player development and retention while establishing a safe and welcoming work environment for all team members. Is responsible for assisting with the planning and execution of player development programs, ensures adherence to all policies and procedures, motivates, and leads by example and is a leader in the gaming industry.SkillsExecutes player development and retention strategic plans as directedExercise discretion to provide complimentary incentives to players that exceed their expectationsResponsible for the player selection, invitation and hosting for off‐site events included but not limited to sporting events, recreational activities, dinners and group travelDevelops and cultivates strong working relationships with all stakeholders: guests and team membersEnsure compliance with Internal Controls, Regulations and GCGC Casino Policies & Procedures.Partners and coordinates with other departments to ensure total guest satisfaction.Increase valued customer net worth to the Pickering Casino Resort through insuring exemplary customer service levels as provided through the Guest Services department.Adhere to departmental policies, procedures, activities and strive to achieve short- and long-term goals and objectives.Display a positive, professional attitude and presentation at all times when communicating with external and internal customers using our Great Canadians customer service standards.Offer creative advice on events, promotions when requested.Provide resolution to guest and operational issues in a calm, professional and prudent manner.Develop relationships with VIP customer base through weekly telemarketing and in person contact on the gaming floor.Telemarketing assignments of new,



declining and inactive customers by mail/phone and the analysis and accounting for reporting results to these efforts.Devotes significant time being visible and available on the gaming floors in order to meet and greet guests during individual visits as well during special events.Monitor player gaming activity through computerized gaming software systems.Make appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability and customer profitability; Assists in planning, executing and Hosting player parties, promotions, special events and tournaments.Ensures the highest quality theoretical attendance and maximum return on all player special eventsAbility to prioritize, organize and complete multiple activities in a high-pressure environment.Available and willing to work any changes in hours deemed necessary for business levels.Other duties may be assigned by the Player Development Manager.Successful Applicants Will Demonstrate The Following QualificationsHigh School diploma; Post‐secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience consideredMinimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience3 years supervisory experience, in a gaming environment preferred.Proficient in Microsoft Office software, including Word, Excel, Power Point,



Outlook and ExplorerRead and understand command of English language in order to communicate with guests and co‐workers.Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication.Relies on experience and judgment to plan and accomplish goals.Dedicated to exemplary customer service.Capable of maintaining a positive working environment where each employee performs as part of a team.Ability to work independently and under pressure in a fast‐paced setting and able to cope with many challenges.Ability to understand and utilize player tracking software programs.Ability to speak multilingual is considered an assetAbility to exceed internal and external guest expectations through timely, effective and service oriented communicationAbility to maintain effective working relationships with all levels of the organization.Ability to be flexible, employ a sense of urgency, quickly adjust plans and execute to meet changing or immediate marketing opportunities.Skill of developing and maintaining positive relationships with external and internal customersAbility to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short‐range company objectives.Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.Additional InformationMinimum Rate (CAD $) | Minimum Salary (CAD $): 54,000Job Rate (CAD $) | Midpoint Salary (CAD $): 62,750Maximum Rate (CAD $) | Maximum Salary (CAD $): 71,500Existing Vacancy: YesCandidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

📌 Casino Host-Pck (Pickering)
🏢 Great Canadian Entertainment
📍 Pickering