About the job Customer Service RepresentativeJob Responsibilities include:Effectively manage large amounts of Tickets & CallsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods / toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionFollow communication procedures, guidelines and policiesTake the extra mile to engage customersGeneral administrative supportRequirements / Experience:1 year of proven customer support experienceShipping, eCommerce business experience preferredExperience of working on Zendesk will definitely be an assetStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt / respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

📌 Customer Service Representative (Edmonton)
🏢 Arsenault
📍 Edmonton