Join Clariti as a support analyst for CivCheck and help government clients successfully navigate our cutting-edge AI platform. This role prioritizes customer experience through effective support and communication.In this founding position, you will manage and resolve customer inquiries while shaping essential documentation and support processes for CivCheck. You'll work closely with internal teams to escalate product issues, advocate for users, and refine support workflows. Your insights will be invaluable during this critical early stage of the product.Key Responsibilities:Serve as the day-to-day contact for customers' support needsTriage and prioritize support requests according to severityClear documentation of incident investigations and resolutionsWork with Engineering for escalating issuesCreate and update the public knowledge base for usersRequirements:4–6 years of experience in technical support in SaaSFamiliarity with tools like Zendesk and SalesforceAbility to communicate effectively and simplify technical issuesExperience supporting government or civic technology clientsComfort with AI tools to enhance productivityEmbrace this impactful role and make a difference in the public sector with CivCheck.

📌 Support Analyst For Civcheck Launch (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Clariti
📍 Riviere-des-Prairies—Pointe-aux-Trembles