Join Canada's Largest Automotive GroupIf you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.Dilawri OverviewIf you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world's most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.Discover how you can build your career withPosition OverviewNorth Shore Honda is currently looking to fill the position of Assistant Service Manager. Reporting to the Service Manager, this role supports the day‐to‐day operations of the Service Department and contributes to delivering a consistently high level of customer satisfaction.The Assistant Service Manager plays an important role in supporting Service Advisors, assisting with operational oversight, ensuring service processes are followed, and helping to resolve customer concerns. This position works closely with customers, technicians,



and dealership leadership to support efficient service operations and a positive service experience.This is a Commission Based position.Primary Duties And ResponsibilitiesAssist the Service Manager with the daily operations of the Service DepartmentSupport Service Advisors in managing customer interactions, appointments, and follow‐up communicationAssist customers with service reminders, appointment scheduling, recall notifications, and service visit follow‐upsHelp ensure high‐quality service and repairs are delivered to customersHandle escalated customer concerns or complaints in a professional and timely mannerMaintain accurate service records and reporting in accordance with manufacturer and dealership requirementsSupport adherence to dealership processes, standards, and operational proceduresWork collaboratively with technicians and other departments to promote effective workflowAssist with maintaining a clean, organized, and customer‐focused service environmentContribute to continuous improvement efforts within the Service DepartmentPerform other duties as assigned to support service operationsQualifications RequiredExperience & KnowledgeMinimum 5 years of combined experience in an automotive service environment (e.G., Service Advisor, Technician, Shop Foreperson, or related role)General understanding of vehicle mechanics and service operationsSkills & AbilitiesStrong customer service and interpersonal skillsExcellent written and verbal communication skillsStrong organizational skills with attention to detailAbility to effectively multi‐task in a fast‐paced environmentDependable, self‐motivated, and able to work with minimal supervisionEffective administrative and time‐management skillsAbility to work collaboratively with dealership teamsLegally entitled to work in CanadaAbout DilawriIn addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:Discounted employee vehicle purchase programJob‐specific coaching & training programsComprehensive health & dental plansEmployee wellness & assistance programsEmployee social eventsBuild your career with a team that is driven by excellence, integrity and innovation.Discover Dilawri.

📌 Assistant Service Manager (North Vancouver)
🏢 Dilawri Group of Companies
📍 North Vancouver