Salesforce Business Analyst – Campus4TechTravel: Not RequiredIdeal CandidatesRecent graduates with a background in Business, Information Technology, or Computer ScienceCustomer Service, Operations, Admin, or Support Professionals transitioning into Salesforce careersSalesforce Certified Administrators or Analysts seeking hands‐on Canadian project experienceProfessionals re‐entering the workforce with strong analytical and documentation skillsKey ResponsibilitiesPartner with business teams to gather, analyze, and document Salesforce requirements across Sales Cloud, Service Cloud, and Marketing processes.Map current business workflows and identify opportunities for automation and process optimization using Salesforce capabilities.Work alongside Salesforce Admins, Developers, and Product Owners to design and deliver scalable, user‐centric solutions.Build and maintain reports, dashboards, lenses, and data visualizations for key stakeholders.Lead and support User Acceptance Testing (UAT), ensuring features meet business needs and document testing outcomes.Deliver end‐user training, create user guides,



and provide daily Salesforce support.Maintain accurate and detailed process documentation, configuration notes, and change request logs.Stay updated with Salesforce seasonal releases, recommending features that can enhance productivity and business performance.What you'll GainPractical exposure to the Salesforce ecosystem: Sales Cloud, Service Cloud, Experience Cloud, Marketing tools, and Analytics.Mentorship and guidance from seasoned Salesforce Consultants and Admins.Real‐time experience working with Canadian organizations across industries such as finance, healthcare, retail, and technology.Growth opportunities opportunities into roles such as: Salesforce Business Systems Analyst Salesforce Functional Consultant CRM AnalystApplyNow Kickstart your Salesforce career with a Canadian organization that values innovation, collaboration, and continuous learning.Join us as a Salesforce Business Analyst and play a key role in transforming digital customer and business operations across Canada.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionCustomer ServiceIndustries: IT Services and IT Consulting

📌 Salesforce Business Analyst (Ottawa)
🏢 Campus4Tech
📍 Ottawa