Join ESC as a Hybrid Bilingual Customer Service Representative based in Toronto, where you'll provide exceptional service in both English and French. This role combines in-office and work from home for a flexible schedule.In this full-time position, your primary duty will be to ensure a seamless experience for customers contacting ESC. You'll process orders, resolve inquiries, and manage requests from start to finish. Collaborating with the Call Centre Team Lead, you'll maintain an organized Eservice system to document client interactions and actions.Key Responsibilities:Identify customer needs and provide accurate informationInvestigate and resolve issues, escalating when necessaryProcess and manage customer ordersTrack requests to ensure compliance with service levelsKeep accurate notes of client interactionsRequirements:Bilingual in English and French, requiredExperience in customer service or call centersPreferred post-secondary education or equivalentKnowledge of corporate supply products beneficialSelf-motivated with team collaboration skillsElevate customer service standards at ESC through effective bilingual communication and support.

📌 Hybrid Bilingual Customer Service Rep In Toronto
🏢 ESC Corporate Services
📍 Toronto