Job DescriptionAbout the CompanyAt Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients. Our agile and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.Position OverviewThe Lead, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.Job RequirementsRequired QualificationsProven experience managing complex marketing, CRM, or CX programs in a client-facing environmentExperience working with national retailers or within an agency supporting retail clientsStrong track record in developing strategic solutions based on data and business insightsDemonstrated experience managing multiple stakeholders, including executive-level clientsExperience managing budgets, client margins, and resource allocationBachelor's degree in Marketing, Business, or a related field (or equivalent experience)Key Skills & CompetenciesStrategic Thinking & Problem Solving: Ability to diagnose challenges and develop innovative, data-driven solutionsClient Leadership: Strong client-first mindset with the ability to build trust and long-term partnershipsProject Management Excellence: Highly organized with the ability to manage multiple programs simultaneouslyCommunication: Exceptional verbal and written communication skills across all levels of the organizationCollaboration & Influence: Proven ability to lead cross-functional teams and align diverse stakeholdersFinancial Acumen: Experience managing project budgets, forecasting, and client profitabilityAdaptability: Thrives in fast-paced environments and remains calm under pressureTechnical Proficiency: Strong skills in MS Office Suite, especially PowerPointLeadership Profile (What Makes You Successful in This Role)You are a quick learner with a passion for innovation and continuous improvementYou are deeply client-focused and put client success at the center of everything you doYou bring experience in marketing, loyalty,



and/or customer experienceYou are highly organized with exceptional communication skillsYou can confidently build relationships across all levels of an organizationYou take full ownership of your work and are driven to deliver excellence ('own it' mindset)You inspire and elevate both your team and yourselfYou actively seek feedback, ask questions, and pursue growth opportunitiesYou thrive in collaborative, team-oriented environmentsYou build meaningful relationships that go beyond day-to-day businessYou act as a strong client advocate and a supportive team leaderYou consistently plan, adapt, and align your work to client objectivesWork Environment & CultureCollaborative, team-oriented cultureFast-paced, high-growth environmentEmphasis on innovation, continuous learning, and professional developmentStrong focus on building meaningful relationships—with clients and within teamsWhat Success Looks LikeDelivery of high-quality programs that meet or exceed client expectationsStrong client satisfaction, retention, and growthEffective alignment across stakeholders and teamsConsistent achievement of financial targets and project outcomesContinuous innovation and improvement in client solutions and deliveryJob ResponsibilitiesKey ResponsibilitiesPartner with retail clients to understand business challenges and define strategic objectivesDiagnose problems using data and analytics to inform solution developmentDevelop and propose integrated solutions across marketing, CRM, digital, and customer experience (CX)Lead the development of proposals, statements of work (SOWs), and program plansManage end-to-end delivery of marketing programs, ensuring projects are completed on time, within scope, and to quality standardsAct as the primary liaison between clients and internal teams (digital, analytics, IT operations, consulting, brand engagement)Allocate and optimize resources across functions to meet program and operational needsOwn project financials, including budget management and client margin accountabilityServe as the primary point of contact for client stakeholders,



maintaining strong and trusted relationshipsFacilitate quarterly business reviews (QBRs) and strategic client meetingsManage stakeholder expectations and ensure alignment on goals, deliverables, and outcomesDrive cross-functional collaboration to resolve challenges and ensure program successOversee campaign execution lifecycle, including planning, implementation, measurement, and continuous improvementEnsure high levels of client satisfaction and effective backlog executionJob BenefitsCompensation: The expected base salary compensation for this role is $93,504.00 to $114,820.00 CAD annually.Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.Vacancy Type: This posting is for a newly created vacancy within Bond.Theactual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well‐being and keep you meaningfully connected:Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family - all available from your first day.Future-focused: Retirement planning assistance with company matching.Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.Salary93504 - 114820 CAD (yearly)

📌 Lead, Client Services (Toronto)
🏢 Bond Brand Loyalty
📍 Toronto