Drive customer loyalty as a Customer Service Representative in our Bromont office. This engaging hybrid role offers support for B2C and B2B clients in the retail and ski sectors.You will ensure superior service as the first point of contact for online sales inquiries. Your responsibilities span assisting customers, resolving issues, and providing crucial support to B2B retailers and ski resorts. Fluency in both English and French is required for this position.Key Responsibilities:Answer customer inquiries via various communication channelsHelp customers with order processing and product issuesCollect feedback and relay insights to managementSupport B2B accounts with product and shipping inquiriesMaintain accurate customer records and database entriesRequirements:High school diploma required; higher education is a plusMinimum of 2 years in customer service or relevant fieldBackground in the ski industry is desirableBilingual in French and English essentialProficient with CRM software and Microsoft OfficeBring your customer-first approach and communication skills to enhance our service experience.

📌 Hybrid Customer Service Representative Role (West Bolton)
🏢 Groupe Rossignol
📍 West Bolton