Enhance customer experiences as a Bilingual Customer Service Representative at Intact. Elevate your career in a supportive hybrid model while assisting claims and inquiries effectively. Intact is seeking a Bilingual Customer Service Representative specializing in claims. This role entails direct interaction with clients through an inbound call queue, managing inquiries and documenting claims accurately. You will employ problem-solving skills to handle difficult conversations with empathy and deliver exceptional service under pressure. Key Responsibilities:
- Provide expertise on company policies and services
- Handle inbound calls for inquiries and new claims
- Document conversations and actions taken on claims
- Initiate challenging conversations with clarity
- Meet daily call center performance metrics Requirements:
- Experience in customer service and sales
- Strong organizational and communication skills
- Ability to thrive in quick-changing environments
- Must work 35 hours weekly, Monday to Friday
- Eligible to work in Canada Utilize your bilingual skills and customer-first mindset to thrive at Intact. #J-18808-Ljbffr

📌 Bilingual Customer Service Partner (Dorval)
🏢 Intact Financial
📍 Dorval