Kickstart your IT career as an L1 Support Technician at GAM Tech, where you'll provide top-notch technical assistance in a supportive team setting. Your bilingual skills in Chinese and English will be key.At GAM Tech, we are expanding our Service Delivery team and need enthusiastic individuals to handle incoming IT support requests. With a focus on customer care, you'll troubleshoot technical issues and ensure exact documentation. Your role is essential for delivering effective service to our clients.Key Responsibilities:Manage client inquiries through ticketing, phone, and emailResolve common technical issues related to ITProvide updates to clients on their support ticketsDocument all troubleshooting steps in HaloPSACollaborate with other tech teams for effective serviceRequirements:At least 1 year of experience in a technical support roleFluent in both Chinese and EnglishBasic knowledge of Active Directory and cloud servicesExcellent communication and organizational skillsEagerness to learn and improve skills in ITHelp shape the future of IT support at GAM Tech with your expertise and passion.

📌 Support Technician (Chinese Fluent) (Vancouver)
🏢 GAM Tech
📍 Vancouver