Become a vital part of Aurora's Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an prospect to make a real difference in people's lives.Key Responsibilities:Handle a high volume of inbound patient calls effectivelyProcess and manage client orders with precisionInform clients of regulations governing medical cannabisMaintain accurate client records in the CRM systemResolve issues and complaints efficiently using critical thinkingRequirements:Proficiency in both English and FrenchExperience in customer service (1-3 years)Familiarity with VAC and 3rd party billing processesAdministrative certification highly regardedStrong attention to detail and organizationEnhance your career by supporting patients and playing a role in the cannabis industry at Aurora.

📌 Veteran Concierge Team Client Care Specialist (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Aurora Cannabis
📍 Riviere-des-Prairies—Pointe-aux-Trembles