The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.Responsibilities:Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storageFollows established procedures and policies when completing tasksReceives, sorts and distributes incoming mailPrepares and sends courier packages and ensures accurate billing and recordsOrders office supplies and maintains inventory levelsActs as an Ambassador for Coast,



including greeting guests and handling basic inquiriesDemonstrates a customer service attitude with internal/external contactsProvides basic data entry and transaction handling service for the Front OfficeInputs data accurately into the appropriate databaseProduces statistics and reports on the data as per standard formatsReports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow upVerifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night auditHandles cash, cheques, credit and debit card transactions in accordance with hotel policiesOther duties as requiredSkills/Knowledge/Experience:Minimum 1 year experience in similar position preferredSecondary School DiplomaAdvanced communication, interpersonal, and customer service skillsTechnical aptitudeBeginner level in the use of MS Office SuiteProfessional appearance and attitudeBondableExemplifies Coast's core values and enjoys working in a culture of accountabilityAble to work a adaptable schedule which includes evenings, weekends and some nights

📌 Front Desk Agent (Nanaimo)
🏢 Coast Hotels
📍 Nanaimo