Working Hours: Monday – Friday, 8:00 AM – 5:00 PMMust be a Canadian Citizen or Permanent Resident (PR)This role is ideal for a technically skilled qualified who enjoys troubleshooting, problem-solving, and helping customers resolve complex equipment issues. You'll provide expert remote support to customers and field technicians while collaborating with Engineering, Sales, Product Development, and Quality teams to improve product performance and customer satisfaction.If you're passionate about industrial equipment, customer service, and continuous improvement, we'd like to hear from you.Key ResponsibilitiesProvide technical support to customers via phone, email, and occasional on-site visitsTroubleshoot and resolve electrical, mechanical, hydraulic, and control system issues on loading dock equipmentGuide customers and field technicians through diagnostic procedures and repair processesDevelop and maintain expert knowledge of company products, specifications, applications, and product updatesProvide technical guidance on installation, operation, maintenance, and repair proceduresDeliver clear, step-by-step troubleshooting instructions to ensure timely issue resolutionCollaborate with Engineering, Product Development, Sales, and Technical teams to investigate and resolve complex technical issuesPerform root-cause analysis using electrical schematics, wiring diagrams, multimeters, and other diagnostic toolsReview and validate control system orders against purchase orders, approval drawings,



and technical documentationCoordinate with Sales and Engineering to resolve technical discrepanciesMaintain accurate records of customer interactions, troubleshooting activities, and technical solutions using CRM softwareSupport warranty investigations and prepare internal approvals for warranty-related repairsPrepare technical reports and communicate updates professionally across departmentsContribute to the continuous improvement of service documentation, technical manuals, and support processesQualificationsCompletion of an Electrical Engineering Technician – Control Systems program or equivalent technical educationExperience supporting loading dock equipment or other industrial machineryStrong knowledge of electrical, hydraulic, mechanical, and control systemsExcellent troubleshooting, diagnostic, and analytical skillsStrong customer service and communication skillsAbility to explain technical concepts clearly to customers and field techniciansExperience using CRM systems and technical support softwareAbility to read and interpret electrical schematics, wiring diagrams, technical manuals, and engineering documentationStrong organizational skills with the ability to manage multiple prioritiesAbility to work independently while collaborating effectively with cross-functional teamsPreferred QualificationsExperience supporting loading dock equipment, lift equipment, or other material handling systemsHands-on field service or maintenance experience with industrial equipmentFamiliarity with PLC-controlled equipment and industrial control systemsExperience working in a manufacturing or industrial environmentKnowledge of applicable industry safety standards and regulations

📌 Technical Support Agent (Electrical / Mechanical) (Mississauga)
🏢 Engineering Search Firm
📍 Mississauga