Enhance goeasy's quality assurance initiatives as a Senior Manager located in Mississauga. Spearhead a tech-savvy QA program dedicated to improving customer experiences daily.This leadership role demands a proven track record in quality assurance and the development of improvement strategies. You'll be at the forefront of creating data-driven insights and coaching teams to maintain excellence across operations like sales and customer service. Drive a culture of problem solving and accountability.Key Responsibilities:Develop and implement a comprehensive QA strategy across operationsEstablish QA governance frameworks and performance metricsCoach and manage a team of QA professionalsIntegrate AI tools for enhanced monitoring and insightsPresent data analytics to stakeholders for informed decisionsRequirements:5 to 10 years in quality assurance or related fieldsPrevious experience scaling QA frameworksStrong skills in data analysis and BI toolsExcellent communication and leadership abilitiesFinancial industry experience preferredBe a pivotal force in goeasy's journey to quality excellence through creative practices.

📌 Lead Qa Manager At Goeasy (Mississauga)
🏢 goeasy
📍 Mississauga