Service Manager – Cambridge, OntarioA leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.This position is designed for a high‐caliber Service Manager who thrives in a fast‐paced dealership setting, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.What You'll LeadFull daily operations of the service department, ensuring smooth workflow and exceptional customer experienceLeadership of advisors, technicians, dispatch, and support staff with clear expectations and accountabilityMonitoring and improving key metrics including CSI, technician efficiency, ELR, and shop productivityCustomer communication, conflict resolution, and retention strategies that build long‐term loyaltyCoordination with Parts, Sales, and Management to maintain seamless inter‐department operationsOversight of warranty processes, OEM compliance, and proper documentationRecruitment, training, coaching,



and performance management of all service personnelImplementation of processes that improve speed, accuracy, and profitabilityWhat Makes You a Strong FitProven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environmentStrong leadership presence with the ability to motivate, coach, and hold a team accountableDeep understanding of dealership service operations, KPIs, and workflow optimizationExcellent communication and customer‐handling skills, especially in high‐pressure situationsExperience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similarA mindset focused on operational excellence, customer satisfaction, and continuous improvementWhat This Role OffersA respected dealership with strong ownership support and a loyal customer baseCompetitive compensation aligned with experienced Service ManagersA stable environment with the resources needed to run a high‐performing departmentOpportunities for professional growth and long‐term advancementA leadership seat where your decisions directly impact the dealership's success

📌 Dealership Service Manager (Cambridge)
🏢 CarGuys
📍 Cambridge