Play a pivotal role as the Cemetery Client Services Team Lead in Edmonton. This position uniquely blends leadership, customer service, and operations across multiple facilities.In this vital position, you will lead a passionate team dedicated to supporting families during sensitive times across Edmonton's municipal cemeteries. With a robust background in customer service and at least 3-5 years in leadership, your expertise will drive the training, performance management, and operational strategies that enhance client experience. Your contributions will support strategic improvements within this essential city service.Key Responsibilities:Supervise and coach Cemetery Client Care personnelManage staffing and operational coverage at facilitiesAssist clients with complex cemetery service needsMonitor revenue trends to inform operational strategyDevelop policies and ensure compliance with regulationsRequirements:Bachelor's Degree in an applicable field7 years of experience in customer service environmentsSupervisory experience of at least 3-5 yearsFinancial and operational trend analysis skillsValid Alberta Class 5 driver's licenseStrengthen your leadership journey while providing vital services to the community.

📌 Edmonton Cemetery Client Services Leader
🏢 City of Edmonton
📍 Edmonton