Join BMO as a Bilingual Pre-Delinquency Call Center Specialist focusing on effective client communication and collections. This evening role emphasizes sales and service in both English and French.This position is ideal for candidates who thrive on providing excellent customer service while handling delinquent accounts. Collaborate with clients to develop payment plans and maintain solid relationships through effective communication. You will enhance the client experience by executing loss mitigation strategies.Key Responsibilities:Collaborate on delinquent account evaluationsDeliver tailored payment solutions to clientsBuild lasting client relationships through trustAttend to complicated customer inquiries promptlyFacilitate transactions and maintain communicationRequirements:3-5 years of relevant industry experienceIn-depth knowledge of Consumer CollectionsBilingual communication skills mandatoryStrong analytical and negotiation abilitiesFamiliarity with BMO's products and servicesContribute your expertise in bilingual customer interactions to support BMO's objectives in collections and client satisfaction.