Join Children Believe as an Engagement Specialist, focusing on donor care in a hybrid format. Enhance supporter relationships through excellent service in this impactful role.In the Engagement Specialist role at Children Believe, you'll play a crucial part in connecting with donors and boosting their loyalty. Your responsibilities will encompass direct interaction via phone and online channels, ensuring all supporters feel valued and well-informed. You will also be involved in processing donations and managing data accuracy in our systems.Key Responsibilities:Provide stellar customer service via multiple communication channelsProcess donations and maintain donor information accuratelyDevelop strategies to enhance supporter retention ratesManage correspondence and follow-up activities efficientlyCollaborate with the Supporter Operations & Engagement teamRequirements:Minimum two years in customer service settingsProven ability to actively listen and empathizeStrong English verbal and written communicationFamiliarity with CRM systems is an assetFlexible to work varying hours, including potential overtimeYour efforts will help build lasting connections between Children Believe and its valued supporters.

📌 Engagement Specialist Donor Care Hybrid (Markham)
🏢 Children Believe
📍 Markham