SummaryServes as the initial point of contact for multiple hospitals via the hospital switchboards. Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, and managing various emergency response codes and plans. Ensures prompt and accurate contact with customers via standardized scripts and procedures. Delivers world‐class customer service in a high‐stressed, fast‐paced work workplace. Monitors various alarm systems, makes appropriate overhead announcements to respective locations when needed, and documents/logs emergency response codes and alarms. Dispatches emergency response requests by following established procedures,



which may include contacting 9-1-1.Minimum Qualifications1 year of previous customer service and/or emergency response experience.Basic experience using Microsoft Office or other computerized systems.Proficiency in Customer Service and Emergency Response modalities within 240 hours of training.Maintains appropriate logs.Demonstrates critical thinking, is self‐motivated, can multi‐task between various systems, supports service objectives, and responds to high‐stress emergency code situations with empathy.EducationHS Graduate or equivalent GED.Facility: BayCare Health System, Customer Communications‐HSSLocation: BayCare System Office WestStatus: Full Time, Exempt: NoShift Hours: 2:00pm - 10:30pm Sun - ThursShift: Shift 4Weekend Work: EveryEqual Opportunity Employer Veterans/Disabled

📌 Customer Communications Specialist (Saint Anthony)
🏢 BayCare Health System
📍 Saint Anthony