Le Chocolatier — Canmore, AlbertaFull-Time | Year-RoundHelp us make the magic happen behind the scenes.Le Chocolatier is a Canadian-owned chocolate company in Canmore, Alberta, creating fine Belgian chocolate confections in our own production facility and welcoming visitors from across Canada and around the world.We are looking for an Operations & Fulfillment Lead to become an integral part of our team and take ownership of the day-to-day operational side of the business.This is a hands-on role for someone who is highly organized, proactive, practical and genuinely enjoys making things work.You will be the person who keeps our shop, stock, packaging and orders moving smoothly—while helping us maintain the high level of quality and customer experience our business is known for.What you'll be responsible forShop & Retail OperationsOversee the day-to-day operation of our retail shopEnsure the shop is clean, organized, stocked and beautifully presentedSupport opening and closing proceduresMaintain excellent customer service standardsHelp coordinate daily priorities and workflowIdentify operational problems and find practical solutionsInventory & PurchasingMonitor inventory levels for retail, packaging and operational suppliesMaintain purchasing lists and complete local shopping when requiredReceive and organize deliveriesEnsure supplies are available before they become a problemMaintain an organized and efficient stockroomOrder FulfillmentOversee preparation and packing of online, wholesale, hotel, corporate and local ordersEnsure orders are accurate,



complete and presented to our standardsCoordinate shipping and local deliveriesHelp organize seasonal and large-volume ordersDevelop efficient systems for managing busy periodsPackaging & Product PreparationParticipate in and oversee daily chocolate packagingEnsure products are correctly labelled, dated and presentedMaintain finished-product inventoryCoordinate packaging priorities with the chocolate production teamHelp prepare seasonal collections and gift setsTeam SupportHelp coordinate daily tasks for retail and packaging staffLead by example and contribute to a positive, respectful workplaceTrain new team members in operational proceduresHelp ensure our standards are followed consistentlyWe are looking for someone whoTakes ownership rather than waiting to be told what to doNotices what needs to be done and takes actionIs exceptionally organized and detail-orientedCan prioritize when several things need attention at onceEnjoys hands‐on work and isn't afraid to get their hands dirtyHas strong customer service skillsCommunicates clearly and respectfullyIs comfortable working independentlyCan solve everyday problems calmly and practicallyTakes pride in doing things properlyWants to contribute ideas and improve the way things are doneIs interested in becoming an important, long-term member of a small businessPrevious experience in retail operations, hospitality, food production, fulfillment, inventory or a similar operational environment is an asset.Experience supervising or coordinating a small team is also an asset, but we are ultimately looking for the right mindset, reliability and ability to take ownership.This is not a desk job.You'll spend your days moving between the retail shop, stock areas, packaging and fulfillment. There will be chocolate to package, boxes to build, orders to prepare, inventory to organize and customers to help.We are looking for someone who enjoys that.Why work with us?Le Chocolatier is a small, independently owned business where your work has a visible impact every day.We valueKindness and respectCuriosity and continuous improvementHigh standardsCreativity and initiativeGenuine hospitalityA positive and inclusive workplaceThis role offers the opportunity to grow with the business and develop into a broader management position as your skills and responsibilities grow.HoursFull-time, year-round position.Regular hours will be approximately 35–40 hours per week. 5 days on – 2 days off.The successful candidate must be available to a adaptable retail schedule, specifically for some weekends and holidays during peak periods.LocationLe Chocolatier#121, 701 Benchlands TrailCanmore, AlbertaStart date: September 30th-October 15th. Ideally no later.

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