You will own the commercial relationship with a portfolio of Canadian clients, several of which are headquartered in Quebec and conduct their business in French. Operations owns delivery. You own whether the client renews, expands and refers. Three days remote, two in the Toronto office, plus travel. What you will do Own client relationships across your portfolio, including the executive relationship rather than only the operational contact. Lead quarterly and annual business reviews, in the client's language of choice. Identify and close expansion opportunities within existing accounts, which is where the majority of profitable growth in this business comes from. Manage contract renewals, pricing conversations and scope changes. Act as the escalation point above operations when a relationship rather than a service level is at risk. Translate client strategy into delivery requirements the operation can actually meet, and push back when it cannot. Maintain accurate pipeline and

📌 Bilingual Client Services Manager Toronto EnglishFrenchCad 85,000 To 110,000 Per Year
🏢 Corpshore Solutions
📍 Toronto