Become a vital part of FacilityOS as a Hybrid Customer Support Analyst. Deliver exceptional service by troubleshooting technical issues and ensuring customer satisfaction.In this hybrid position, you will blend your technical expertise and customer support skills at FacilityOS. Working at least two days in-office, you will handle customer queries, perform technical troubleshooting, and document issues clearly.



This role appeals to those who thrive in rapid-paced environments and enjoy collaborating across departments for effective solutions.Key Responsibilities:Respond to customer needs across all communication channelsIdentify and resolve issues while providing effective recommendationsAct as a technical resource regarding FacilityOS productsCollaborate with various departments for issue escalationsDevelop and maintain internal training and support documentsRequirements:2+ years in customer-facing positions with technical dutiesProficient in troubleshooting computer networking issuesExperience with customer support platforms, including ZendeskExcellent time management and problem-solving abilitiesPatient and empathetic approach in customer interactionsContribute to customer satisfaction at FacilityOS through your support expertise and proactive problem-solving abilities.

📌 Hybrid Customer Support Analyst Position (Toronto)
🏢 FacilityOS
📍 Toronto