Elevate customer satisfaction at Townline as a Customer Service Specialist. Focused on homeowner communications and service coordination, your role will be essential in ensuring seamless operations.In this Customer Service Specialist position, you will report to the Director of Customer Care & Warranty at Townline, a leading real estate developer in Vancouver. Your expertise in customer service will shine as you coordinate communications, manage warranty assessments, and track service requests.



Conduct walkthroughs and follow up with teams to uphold service excellence.Key Responsibilities:Respond to inquiries from homeowners and trades by phone and emailAssist in scheduling service appointments and inspectionsConduct and document walkthroughs efficientlyMonitor service request progress and communicate updatesPrepare vital documentation for homeowners and service teamsRequirements:Minimum 3 years in customer care or property managementStrong communication and resolution abilitiesExcellent organizational and detail management skillsProficient in Microsoft Office and CRM softwareMust work well in both independent and team-oriented environmentsDeliver top-notch customer care through strong communication and organizational skills at Townline.

📌 Customer Service Specialist At Townline (Vancouver)
🏢 Townline Group of Companies
📍 Vancouver