Job DescriptionOttawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.CHEO is one of the few stand‐alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world‐class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health‐care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.Compensation Pay Range$63.26-$76.89Position SummaryThe Manager will provide operational management and co‐ordination of assigned clinical areas. S/he is also responsible for the implementation of operational and strategic objectives. The Manager will, together with the Director, and the Community Based Division Head, manage the functioning of services within the MH Program Community Based Division. Working with the Medical Leads, Clinical Leans and PPLs, s/he will directly supervise and facilitate development of staff within assigned areas, and oversee the establishment of a solid cohesive team. Working with the Director and the Leadership team, s/he will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services.



S/he may be responsible for management of off‐site services.Main ResponsibilitiesManage and supervise designated services within the Mental Health Community Based DivisionParticipating in the development of Program strategiesImplementing the Programs strategiesParticipating in the development of Corporate Goals and Objectives and providing expert advice to the Executive Team.Working in collaboration with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/servicesLead strategic partnerships with community agencies, school boards, primary care providers, hospitals, MCCSS and CYMH Ministry of Health partners to improve service integration and accessRepresent CHEO Mental Health on regional and provincial planning tables and working groups.Support implementation of system transformation initiatives and regional care pathwaysMonitor service demand, wait times, client flow, and access targetsLead operational planning and performance improvement initiatives to improve timely access to careSupport development and implementation of clinical pathways, standards of care, and best practicesManaging human resources effectively which includes:Hiring staff, scheduling staff, managing staff performance, managing attendanceEnsuring compliance with health and safety regulationsConducting performance appraisals and dealing with performance related issues, imposing discipline, recommending terminationsEnsuring staff have the required resources to carry out their functionsManage within assigned budgets; monitor expenses; process paymentsRespond to environmental issues to provide for a safe and healthy work environmentLiaise with external agencies to enhance regional relationships and projects with respect to mental health careRepresent the Mental Health on hospital and community committees as requiredActively participate in Quality Improvement and Risk Management initiatives for the Mental Health ProgramSupport adoption and optimization of electronic health records (Epic) and digital care toolsLead change management activities related to technology, workflow redesign, and service innovationFoster a psychologically safe, inclusive, and healthy workplace cultureLead initiatives related to staff engagement, wellbeing, retention, and workforce developmentOversee management of workplace violence prevention strategies and support staff responding to complex clinical situationsDesign, implement, promote, and evaluate educational materials/activities for the MH ProgramFollow up on Incident reports generated through the Safety Reporting SystemEnsure the development and ongoing updating of MH Program manuals/procedures/policies.



Ensure that all revisions and additions are communicated to policyholdersWork in collaboration with the Director of Mental Health to provide support and guidance to teams within the MH ProgramEnsure that staff has adequate training in order to provide quality service to patients and families in the MH ProgramWork in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the MH ProgramPerform other duties as assigned by the Director Community Based, Mental HealthQualificationsBaccalaureate Degree in nursing or Bachelor's Degree in Health or Social Sciences (Essential)Master's degree in management or administration (Preferred)Experience/knowledge in the implementation of quality improvement frameworks (Essential)Minimum of three (3) years of related management experience, preferably in a Mental Health program (Preferred)Project Management Experience (Preferred)Experience using performance dashboards and data visualization tools (Preferred)Knowledge of relevant Mental Health legislation (Essential)Demonstrated ability to interpret and utilize operational, quality, financial, and clinical outcome data to support decision‐making (Preferred)Use software relevant to the position i.E. Word, SCM, and other hospital based computer applications (Essential)Communicate effectively and concisely, both orally and in writing (Essential)Deal effectively with internal customers and external customers (Essential)Demonstrated expertise in a leadership role (Essential)This position requires travel to offsite locations. A drivers license and car are required (Essential)Criminal Record Check (Level 1) (Essential)Bilingualism (French/English) (Essential)Effective March 29, 2021, CHEO will conduct a more comprehensive pre‐screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‐free work environment, starting with the hiring process and welcome interest from all qualified applicants.We thank all those who apply, however, only those to be interviewed will be contacted.

📌 Manager, Community Based Mental Health Program - Permanent Full-Time (1.0) (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 CHEO
📍 Riviere-des-Prairies—Pointe-aux-Trembles