Location: Store-specificReports to: Regional ManagerWhy Join MECAt MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail—and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they're going next. We curate products with intention—prioritizing quality, performance, and sustainability—so members can trust what they buy and how it's made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.We're a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life—building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.The OpportunityAs the General Manager (GM), you are accountable for the overall performance, culture, and operational excellence of the store. You lead through others—setting clear expectations, building leadership capability, and holding the Senior Staff Team (SST) accountable for consistent execution across all areas of the business. You are responsible for delivering exceptional member experiences, strong financial results, and a safe, inclusive, and engaging workplace aligned to MEC's purpose, values, and strategy. While Department Managers and the AGM own day-to-day execution within their functions, you remain accountable for outcomes across the entire store.What You'll Be Responsible ForStore Performance & Business ResultsOwn overall store performance, including sales, margin, profitability, labour, and inventory outcomesAnalyze P&L results and operational KPIs to identify trends, risks,



and opportunitiesSet clear performance expectations and hold leaders accountable for key metrics such as Sales vs. Budget, Conversion, ATV, UPT, Margin, and Labour EfficiencyMake informed decisions that balance member experience, employee engagement, and financial sustainabilityPeople Leadership, Engagement & CultureBuild and sustain an inclusive, respectful, and high-performing store culture aligned to MEC valuesLead, coach, and develop the Senior Staff Team, building leadership capability and succession readinessEnsure fair, consistent execution of performance management, attendance management, and people practicesPartner with the People Business Manager and Regional Manager to ensure compliance with employment standards and policiesMember Experience LeadershipOwn the end-to-end member experience for the storeChampion MEC's service standards, ensuring they are consistently trained, communicated, and delivered across all departmentsMaintain a visible presence on the floor, reinforcing member-first behaviours and service expectationsUse observations and performance insights to identify gaps and drive targeted coaching through leadersOperational Excellence & Risk ManagementEnsure consistent execution of operational, inventory, merchandising, visual, Tech Shop, and back-of-house standardsHold the AGM and Department Managers accountable for operational performance, safety, and complianceOversee loss prevention, health & safety, and facilities outcomes, ensuring risks are identified and addressedPartner with Support Office teams to ensure systems, product flow, and store operations are effectively supportedTalent, Workforce & CapabilityOwn recruitment, onboarding, and development outcomes for the Senior Staff TeamSet expectations and hold leaders accountable for frontline hiring, onboarding,



and training qualityEnsure workforce planning, scheduling, and coverage practices are fair, compliant, and aligned to business needsInvest in learning and development to build capability, engagement, and long-term performanceCommunity & Brand LeadershipOwn the store's community engagement strategy and outcomesEnsure local outreach, partnerships, and member-facing events strengthen community connection and brand trustRepresent MEC's values, brand, and purpose within the local communityWhat You Bring5+ years of senior retail leadership experience (e.G., General Manager or equivalent) in a complex, customer-facing environmentProven ability to lead leaders, build strong leadership teams, and drive engagement and performanceStrong business and financial acumen, with experience interpreting P&L results and operational KPIsDemonstrated accountability for operational excellence, compliance, health & safety, and loss preventionStrong coaching, communication, and stakeholder-management skillsComfort operating in fast-paced, multi-department environments with competing prioritiesPassion for the outdoor lifestyle and alignment with MEC's purpose and valuesFlexibility to work a retail leadership schedule, including evenings, weekends, and holidaysWork EnvironmentThis is an active, hands-on leadership role requiring regular presence on the sales floor and in operational areas. The role includes standing, walking, lifting (up to 50 lbs), and navigating varied store environments while leading teams and overseeing daily operations.Our Commitment to InclusionMEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels secure, supported, and able to be themselves at work.This posting is intended to backfill an existing role, The anticipated base salary range of this role is $75,500 to $90,000. The exact salary will be dependent on the successful candidate's relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan .

📌 General Manager C/D (Kitchener)
🏢 MEC
📍 Kitchener