Enhance your career at Accerta as a full-time Customer Service Representative in a hybrid workplace. Play a crucial role in delivering exceptional client services across various channels, ensuring professionalism and accuracy.This permanent job, located in Toronto, involves managing client interactions at Accerta's Contact Centre. You will respond to inquiries, document case details, and support clients with their access to vital social programs. Your role is key to maintaining a seamless client experience and meeting performance objectives in a busy setting.Key Responsibilities:Deliver client support through multiple platformsQuickly respond to inquiries while recognizing client needsMaintain detailed documentation for service continuityInitiate outbound calls to follow up and resolve issuesStrive to exceed service performance standardsRequirements:At least 2 years in dental offices or similar environmentsStrong language skills and client-facing communicationFamiliarity with government-funded programs is beneficialExcellent interpersonal skills for rapport buildingAbility to handle sensitive client situations calmlySupport and improve client experiences at Accerta, where your contribution truly matters.

📌 Full-Time Customer Service Representative Accerta (Toronto)
🏢 Accerta
📍 Toronto