Jim Pattison Toyota Northshore has an exciting opportunity for a Service Appointment Coordinator to join ourdealership. In this role, you will play a key part in supporting our Service Department by efficiently managing appointment scheduling, coordinating customer communications, and ensuring a seamless service experience from first contact to vehicle delivery.As an Appointment Coordinator, you take pride in delivering exceptional customer interactions and contributing to an outstanding service experience that reflects our strong commitment to customer satisfaction.Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Tuesday to Saturday.Pay Range: $19.00 to $22.00 per hour, depending on experience.This role reports to the Service Manager of the dealership.A Day in the LifeSchedule and confirm service appointments accurately and efficiently across phone, email, and online channelsGreet customers in a warm, professional manner and gather vehicle and service information prior to arrivalCoordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availabilityFollow up with customers regarding appointment reminders, service updates, and vehicle statusManage the service drive schedule to optimize workflow and minimize customer wait timesLiaise with the Parts Department to confirm parts availability ahead of scheduled appointmentsMaintain accurate customer and vehicle records within the dealership management systemHandle customer inquiries, concerns,



and escalations with professionalism and a solutions-focused approachSupport the Service team with administrative tasks as required to maintain smooth daily operationsFollow all company policies, procedures, and safety standardsEnsure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentWhat We're Looking ForPrevious experience in a customer facing, administrative, or automotive service role is preferredExperience with dealership management systems or scheduling software is an assetExceptional communication and interpersonal skills, both verbal and writtenStrong organizational skills with the ability to manage multiple tasks and priorities in a rapid-paced environmentDetail oriented with a high degree of accuracy in data entry and record keepingAbility to remain calm, professional, and focused under pressureAbility to work effectively both independently and as part of a teamReliable, punctual, and dependableA valid BC Driver's License is requiredThis role requires successful candidates to submit a satisfactory Driver's Abstract.We thank all applicants for their interest; however, only those selected for interviews will be contacted.We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].

📌 Appointment Coordinator - Toyota Northshore (North Vancouver)
🏢 The Jim Pattison Auto Group
📍 North Vancouver