Become a pivotal figure in technology incident management as CPKC's Major Incident Coordinator. Your expertise will be key in driving operational stability and enhancing service processes.As a Major Incident Coordinator at CPKC, you will lead the response to high-impact incidents affecting business operations. This crucial role combines your analytical mindset with leadership skills to foster effective communication among IT departments, ensuring quick service restoration. Your insights will be instrumental in promoting continuous improvements.Key Responsibilities:Conduct analysis and assess risks in incidentsCollaborate on improving system performance and processesImplement ITIL-based incident management with efficiencyManage incident priorities and stakeholder expectationsFoster team collaboration in resolving critical issuesRequirements:Degree in related field or equivalent experienceExperience in similar major incident management rolesStrong analytical and critical thinking skillsFamiliarity with ITIL, SDLC, and PMO practicesPreferred ITIL v4 and CompTIA A+ certificationsLead the way in operational excellence at CPKC through strategic incident management and team collaboration.

📌 Cpkc Major Incident Management Leader (Calgary)
🏢 Canadian Pacific Railway
📍 Calgary