As aGuest Service Agent at AC Hotels by Marriott Ottawa, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels’ European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience. The ideal candidate must be available to work Monday through Sunday mornings, days and evenings. The hourly rate for this position is $23.99. CANDIDATE PROFILE: Education and Experience High school graduation or equivalent required. Previous experience in front desk, customer service, or hospitality is an asset. Knowledge of hotel reservation systems (e.G., Opera, Fosse, Marriott GXP) is preferred. Robust problem-solving skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Preferred: Ability and willingness to work flexible shifts, including weekends, holidays, and overnight shifts. Bilingual capabilities (English and French) are an asset. Excellent interpersonal and communication skills.



Capability to communicate in both English and French A guest-focused mindset with a passion for delivering exceptional service. Physical Requirements: Ability to stand and walk for extended periods, up to 8 hours per shift. Ability to lift and carry up to 25 lbs as needed. Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity. Manual dexterity to operate front desk and office equipment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Guest Service & Operations: Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process. Employ the LEARN approach towards resolving guests concerns to their satisfaction. Provide detailed information about hotel amenities, local attractions, and services. Handle guest requests and concerns promptly, ensuring satisfaction and resolution of issues. Assist guests with transportation arrangements, reservations, and special requests. Front Desk & Reservations Management: Process room reservations, modifications, and cancellations efficiently. Follow the department checklist to ensure tasks are completed effectively. Maintain accurate guest records, ensuring correct billing and

📌 Guest Service Agent (Full Time) - Ac Marriott Ottawa
🏢 gexel tÉlÉcom international
📍 Ottawa