Become a transformative force in CCaaS at Accenture Song. This role is designed for leaders eager to implement groundbreaking customer service solutions and elevate client engagements.As the CCaaS Delivery Lead, you will steer strategic business initiatives and collaborate with industry leaders to broaden our technology scope. You're expected to maintain robust communication with stakeholders and harness market insights to enhance our CCaaS offerings effectively.Key Responsibilities:Lead the delivery lifecycle for CCaaS solutionsBuild and maintain relationships with senior leadersCraft migration and rollout strategies for platformsPartner with technology firms on solution designsConduct Agile planning for project milestonesRequirements:10+ years in Cloud Contact Center technologies7+ years in leadership and change management5+ years in AI-driven digital solutionsFluent English for global communicationProven experience with Agile and Waterfall SDLCHarness the power of innovation in CCaaS at Accenture Song while steering strategic technology initiatives.

📌 Innovative Ccaas Lead At Accenture Song (Vancouver)
🏢 Accenture
📍 Vancouver