Elevate client care at CMHA Ottawa as the Manager of Quality and Client Relations, focusing on safety and continuous improvement strategies.In this full time role, reporting to the Director, you will provide operational oversight to the quality improvement initiatives at the Canadian Mental Health Association, Ottawa Branch. Your responsibilities will include advancing safety protocols, enhancing client relations, and ensuring compliance with privacy regulations. Utilize data-driven insights to support committees and foster a culture of quality that addresses the needs of vulnerable populations.Key Responsibilities:Implement and lead quality and safety enhancementsCoordinate accreditation and committee functionsManage privacy and information complianceImprove client relations through innovative strategiesSupport the Director's strategic goalsRequirements:Undergraduate degree in health or social sciencesMinimum of 3 years in related fieldsProficiency in English; bilingual skills are advantageousLegally entitled to work in CanadaSatisfactory Vulnerable Sector Police Record CheckApply your passion for quality improvement and client services with CMHA Ottawa to support mental health initiatives.

📌 Quality, Safety, And Client Relations Manager (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Canadian Mental Health Association, Ottawa Branch
📍 Riviere-des-Prairies—Pointe-aux-Trembles