Senior Product Owner/Manager (Product Delivery & Operations Lead)Contract Prospect - 6 months initial contractMarkham, ON - 4 days per week in office requirementStart Date - January 2026Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you'll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.You'll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.What You'll DoFacilitate discovery & alignment: Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.Turn insight into action: Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.Map how work flows: Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.Use data to validate decisions: Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‐launch.Design scalable solutions: Define customer‐ and employee‐centric experiences that are robust, maintainable, and ready to grow.Shape the roadmap: Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.Build quality in: Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.Fix issues for good:



Lead root‐cause analysis for production incidents and drive durable corrective actions.Orchestrate delivery: Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.How You'll CollaborateBe the connective tissue: Build trusted relationships across engineering, product, operations, customer service, and vendor partners.Translate fluently: Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions.Guide with evidence: Use metrics, research, and data to focus discussions on outcomes, not opinions.What You'll BringExperience: 5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.Program coordination: Proven ability to manage initiatives spanning multiple teams or business units.Product craft: Strength in requirements elicitation, documentation, process design, and Agile delivery practices.Tools: Familiarity with Jira, Azure DevOps, and building performance dashboards.Data skills: Working knowledge of SQL for analysis, troubleshooting, and validation.Communication: Clear, concise storytelling—comfortable translating between business needs and technical realities.Mindset: Curious, adaptable, and motivated to simplify complex systems into human‐centered solutions.Domain exposure (nice to have): Customer engagement platforms, digital workflows, or field service solutions.Credentials (nice to have): PMP or Agile certifications are helpful; consistent execution matters most.Ways of working: Track record applying Lean and Agile practices, mapping end‐to‐end processes, and leading cross‐functional teams.

📌 Value Stream Manager (Markham)
🏢 Encore Technical Solutions
📍 Markham