Lead the ITIL practice at CAE to transform service management strategies and processes. Join a forward-thinking team dedicated to safety and cutting-edge technology.As the ITIL Practice Owner, you will define and manage service practices across the organization, ensuring they align with business objectives. Your role includes leading training programs, monitoring performance indicators, and leveraging data for continuous improvement. A focus on collaboration is vital in this position.Key Responsibilities:Design and implement ITSM processes and standardsCollaborate with IT teams to ensure best practicesMonitor performance through KPIs and SLAsManage ITSM platforms, specifically ServiceNowDeliver meaningful training and awareness sessionsRequirements:4–6 years in IT Service Management rolesITIL Foundation and Specialist certificationsSix Sigma (Yellow or Green Belt) certificationFamiliarity with quality frameworks like ISO 27001Strong leadership and initiative skillsJoin CAE and bring your ITIL expertise to enhance service management practices.

📌 Itil Practice Owner For Cae Innovations (Montreal)
🏢 CAE
📍 Montreal