JOB DESCRIPTION: SERVICE MANAGERReports to: Station ManagerLocation: Delta, BCEmployment Status: Permanent, Full-TimeCompensation: Market-competitive salary (Exempt from Overtime)Position SummaryThe Service Manager is responsible for the supervision, leadership, and operational performance of CanaDream's Service Department. This is a hybrid role that balances approximately 50% leadership and administrative responsibilities with 50% hands‐on operational support, depending on seasonal demands and operational priorities.During peak periods—including high-volume pickup days, urgent repairs, or operational backlogs, the Service Manager is expected to actively support the team in the shop to ensure deadlines are met, service flow is maintained, and workload is distributed effectively across the team.This hands‐on leadership role ensures high‐quality service delivery, guest and customer satisfaction, and the effective management of staff, resources, and inventory. The Service Manager is also responsible for addressing customer and guest inquiries in a professional manner and driving improvements in revenue, technical productivity, and quality assurance. The role includes oversight of subcontracted repairs, warranty work, and recalls, ensuring these are managed efficiently and to company standards.Key CompetenciesLeadership & Team EffectivenessTeamwork and LeadershipStaff ManagementCoaching and MentoringConflict Resolution and NegotiationCustomer & Communication FocusGuest/Customer FocusStrong Communication Skills (verbal and written)Planning and OrganizingOperational & Organizational ExcellenceResource and Time ManagementQuality OrientationAdaptability and FlexibilityDecision-Making & Problem SolvingProblem SolvingDecision Making and Sound JudgmentProfessionalism & AccountabilityAccountability and DependabilityEthics and IntegrityCompany OverviewCanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace.Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first‐class RV vacation experience, and we pride ourselves on our exceptional customer service and high‐quality vehicles. For more than 30 years,



we've evolved with our industry—ensuring outstanding experiences for our guests and a collaborative, inclusive culture for our crew.Hands‐On Responsibilities (Operational / Technical)Perform RV repairs, diagnostics, and refurbishing to a high standardApply troubleshooting techniques and determine appropriate repair procedures on RVsProvide direct support in the shop during peak demand periods (repairs, unit turnaround, fleet readiness)Perform warranty repairs as requiredMaintain shop cleanliness and safety standardsEnsure completion of maintenance and repair work within quality standards, timelines, and budgetLeadership Responsibilities (Team, Performance & Culture)Oversee and manage all Service Department operations and schedulingSupervise, coach, and mentor service staff; conduct performance reviewsHire, train, and manage technicians, apprentices, and support staffProvide ongoing training and development for shop and parts personnelCommunicate regularly with staff through meetings and toolbox talksAddress customer and guest inquiries and complaints professionallyManage quality assurance and maintain high service standardsMonitor departmental performance and take corrective action as neededEnsure compliance with company policies, safety standards, and cost controlsDelegate tasks effectively and support succession planningDemonstrate a collaborative, hands‐on leadership approach by working alongside the team and building trust through active participation in daily operations.Oversee and actively manage all Service Department operations, including technician scheduling, workload prioritization, and resource allocation to ensure rental readiness and sales commitments are consistently metEvaluate and determine when work should be completed in‐house versus outsourced, based on cost, urgency, and internal capabilityAdministrative & Coordination ResponsibilitiesComplete and review work orders, invoices, and purchase orders (POs)Coordinate external vendor appointments and service schedulingFollow up on vehicle preparation, sales‐related repairs, and post‐sale service needsSupport communication between sales, service,



and operations teamsParticipate in Tech Talk sessions and relay key information to the teamMaintain accurate documentation, service records, and lot mapsManage stock availability, inventory control, and annual inventory countsManage parts procurement and ensure availability to support operational needsMonitor financial performance to meet or exceed budget targetsOrder parts and supplies using inventory management systemsPerform other related duties as required to support business operationsQualifications & ExperiencePost‐secondary diploma or degree in a mechanical/technical field and/or business administration preferred.RV certification is a strong asset.Minimum 2 years' management experience in a technical/service environment.Proven leadership skills with a focus on operations and business processes.Strong mechanical and RV repair knowledge.Experience with routine maintenance operations and inventory control.High attention to detail, accuracy, and organizational skills.High level of integrity, confidentiality, and accountability.Excellent interpersonal and communication skills (verbal and written).Ability to work well under pressure and in a diverse environment.Computer literacy required.Working Conditions24/7 availability may be required.Use of safety equipment (e.G., steel-toed boots, safety glasses) is mandatory.Physically demanding work: repetitive tasks, bending, crouching, kneeling, standing for extended periods.Occasional outdoor work in inclement weather.Exposure to high noise levels and trade-related hazards.DisclaimerThis job description is only a summary of the typical functions of this job and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. There may be responsibilities, tasks, and duties of the jobholder that might differ from those outlined in this job description.AcknowledgmentI have read and understand the requirements of this position. I acknowledge that I may be required to perform additional tasks within my ability as reasonably requested by my manager, consistent with the nature of my employment. I agree to consult with my manager or supervisor If I have any questions about the key accountabilities and major activities expected of me.I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets. I accept the responsibilities outlined above.I understand that the position description for my role is subject to change based on emerging priorities and organizational or departmental needs and will be updated accordingly.

📌 Service Manager (Delta)
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📍 Delta