MandateReporting to the Director, Technology Solutions, IT, the D365 Business Analyst is responsible for supporting, enhancing, and optimizing Delmar's Microsoft Dynamics 365 platform and related business applications.The position serves as a key liaison between business stakeholders, Technology Services, vendors, and implementation partners to understand business requirements, analyze processes, identify opportunities for improvement, and translate operational needs into effective system solutions.The D365 Business Analyst will support the ongoing administration, configuration, testing, implementation, and continuous improvement of Microsoft Dynamics 365 and related Microsoft Power Platform technologies. This individual will work closely with users across Delmar's global offices to ensure system functionality is aligned with business requirements, standardized processes, and organizational objectives.The position will also assist with D365 implementations, enhancements, integrations, upgrades, and process improvement initiatives across Delmar's global operations.ResponsibilitiesAct as the main contact between IT and business teams for D365 needs, issues, and improvementsGather and document business requirements and turn them into clear system solutionsReview business processes and identify ways to improve efficiency, automation, data quality, and user experienceSupport the setup, maintenance, configuration, and ongoing improvement of Microsoft Dynamics 365 and Power PlatformConfigure system features such as forms, fields, workflows, dashboards, security, and permissionsReview enhancement requests, assess their impact, and recommend solutionsWork with IT teams, vendors, and partners to deliver D365 solutions that meet business needsSupport D365 implementations, upgrades, integrations, testing, training, and rollouts across Delmar officesCreate and perform system testing and support user acceptance testingInvestigate system issues,



find causes, and work with technical teams to resolve themMonitor recurring issues and user feedback and recommend improvementsHelp maintain D365 standards, security, processes, and governanceSupport data analysis, data migration, data cleanup, and system integrationsCreate and maintain reports, dashboards, documentation, and user guidesProvide user training, system demonstrations, and support to encourage adoptionSupport D365 releases, upgrades, and changes while minimizing business disruptionParticipate in global technology projects, including integrations, acquisitions, and office launchesProvide regular project and issue updates to the Director, Technology Solutions, ITStay up to date on D365 and Power Platform features and recommend helpful improvementsProvide after-hours support for major implementations, upgrades, and critical system issues when neededRequirements3-5 years of experience as a Business Analyst or similar roleKnowledge of Microsoft Dynamics 365Familiarity with D365 CRM, such as Sales or Customer Service, is an assetKnowledge of Power Platform, including Power Apps, Power Automate, Dataverse, or Power BI, is an assetAbility to gather business requirements and turn them into system solutionsAbility to set up and configure D365 is preferredFamiliarity with system implementations, upgrades, integrations, or migrationsBackground in logistics, transportation, freight, customs, or supply chain is strongly preferredFamiliarity with CargoWise or similar systems is an assetD365, Power Platform, Business Analysis, or project-management certifications are an assetWhat You OfferStrong problem-solving and analytical skillsGood documentation and communication skillsAbility to manage multiple tasks and projects at the same timeStrong attention to detail and data accuracyWhat We OfferEqual opportunity employerCompetitive compensationComprehensive health and dental careBalance between work and home lifeHybrid/Remote Opportunity

📌 Business Analyst (Mississauga)
🏢 Delmar International
📍 Mississauga