Shape the future of customer retention at Cogeco in Burlington. This role requires a strategic mindset to enhance customer relationships and team development.As the Customer Retention Leader, you will take charge of designing cutting-edge short and long-term retention strategies for Cogeco. With at least eight years of call center management experience, you will leverage your interpersonal skills to foster a culture of collaboration and success within your team. This role is pivotal in aligning customer advocacy with business goals.Key Responsibilities:Lead the evolution of customer retention strategiesDrive team performance through coaching and developmentConduct market assessments for competitive intelligenceFormulate and implement innovative customer programsEnsure adherence to service level standardsRequirements:Minimum 8 years of customer service experience5+ years in a managerial capacityExcellent communication and storytelling abilitiesExperience in analyzing customer metricsBachelor's degree preferredApply your strategic vision and creativity to enhance customer loyalty at Cogeco.

📌 Burlington Customer Retention Leader
🏢 Cogeco
📍 Burlington