Launch your career at Loopio as a Customer Support Specialist I! In this remote position, you'll focus on delivering personalized customer support while working during core hours of 10am-6pm PT.In the Customer Support Specialist I role, you will report to the Manager of Support and engage with customers to resolve their issues swiftly. Your duties include responding to support requests from users, empowering them with self-service resources, and actively participating in team development. The role calls for individuals driven by curiosity and a desire to support others.Key Responsibilities:Handle support requests via Zendesk and phone callsCreate and update self-service resources for customersCommunicate solutions clearly to usersCollaborate with engineering to address issuesIdentify and document trends for process improvementsRequirements:At least 1 year in a SaaS customer-facing roleExperience with Zendesk is beneficialStrong attention to detail and communication skillsAbility to manage multiple tasks effectivelyTech-savvy and eager to learn current toolsMake a positive impact through customer service and support at Loopio!

📌 Customer Support Specialist I Role (Vancouver)
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📍 Vancouver