Job purposeThe Accounts Receivable Representative will take full ownership of the accounts assigned in their portfolio. They will be responsible for generating a weekly aging report and following up on all overdue accounts. Follow up to include overdue balances, short payments and overpayments on account. The Representative will also be responsible for handling all incoming requests (both internal and external) relating to their accounts and provide timely and accurate information and ensure that all necessary steps are taken to implement any incoming requests.Duties and responsibilitiesMaking collection calls and/or emails40 incoming and/ or outgoing calls and 8hrs or more per week on the phonesIn-depth account reconciliations as requiredResolve and record all outstanding payment issuesReview and releasing of customer orders on a timely basisContact customers relating to cash application issuesContact customers for all NSF payments/credit card declinesEnsure that credit card details are current and accurateRespond to all incoming customer requests on a timely basis and provide all necessary details/documentation requestedHandle all incoming account changes on a timely basis – updating the system and informing other departments as requiredRun new customers credit reports and work with supervisor to determine credit limits and termsRespond to all recent customer questions regarding our PAP/billing processesProvide customer updates to Credit Supervisor as requiredOther duties as requiredQualificationsPost-secondary degree or equivalent work experienceExcellent verbal and written communication skillsProfessional, team player that is driven and has good customer service skillsProficiency using Microsoft Excel, Word, Outlook and NavisionStrong attention to details and good problem solving skillsPositive and proactive attitudeAbility to prioritize and multi-taskAbility to work in a fast paced environmentWorking conditionsWorking conditions are conducive with a typical office environment – must be comfortable sitting at a desk for extended period of time, using copier/scanner and fax machine. Occasional overtime maybe required to complete month end tasks or projects.Physical requirementsPhysical requirements are conducive with a typical office environment.ScheduleTemporary Position -22/hr, Mon – Fri, 8:00am – 5:00pmIn person, Barrie Office

📌 Accounts Receivable Representative (Barrie)
🏢 Focus Community Development
📍 Barrie