Operations Manager Information Orillia Inc. – Orillia, ON One year contract position | $60,000–$75,000 per year | In-person“Making a difference”Information Orillia is seeking an experienced, highly organized Operations Manager with a strong background in social services to lead internal operations and support the delivery of high-quality, community-based programs.This role requires exceptional interpersonal skills, proven leadership ability, and strong organizational and business management expertise. The successful candidate will focus on strengthening internal operations and delivering a “gold standard” of service across all programs.Key ResponsibilitiesOversee day-to-day operations of social and financial service programsLead, support, and supervise staff, students, and volunteersEnsure high-quality, client-centered service deliveryManage core service areas: System Navigation, Income Tax Clinic, Volunteer Management, Client Contact Management, and Information HubImplement process improvements and manage multiple projects and prioritiesBuild and maintain relationships with community partners and stakeholdersRepresent the organization at meetings, events,



and committees (limited external focus)Collect and analyze service data to support reporting and grant applicationsEnsure a safe, professional, and client-focused environmentDevelop onboarding and orientation processes, including de-escalation practicesReport weekly to a designated Board representative and provide monthly operational reportsStrategic & Operational FocusExecute strategic priorities established by the BoardFocus on internal stabilization and operational excellenceDeliver sustainable, high-quality programs aligned with community needsBuild a strong, collaborative, and sustainable team environmentQualificationsDiploma or degree in Social Work, Social Services, or related field (preferred)Social Worker certification considered an assetMinimum 3 years operations management experience (preferred)Minimum 1 year experience in social services (required)Solid communication, interpersonal, and leadership skillsExcellent organizational and project management abilitiesProven ability to multitask and meet deadlines in a fast-paced environmentWhat We OfferCompetitive salary: $60,000–$75,000Paid time offMeaningful work in a community-focused organizationOpportunity to lead impactful programs and drive operational excellence#J-18808-Ljbffr

📌 Operations Manager - C$60,000 - C$75,000 A Year (Winnipeg)
🏢 Information Orillia
📍 Winnipeg